Examination for Professional Practice of Psychology (EPPP) Practice Test

Quality assurance in services is least concerned with which of the following?

1. cost-effectiveness of services

2. availability of services

3. client satisfaction with services

4. the outcomes of services

The correct answer is: cost-effectiveness of services

Quality assurance in services emphasizes the reliability, effectiveness, and standards of the services provided, placing significant importance on aspects that directly impact service quality. Client satisfaction and outcomes are critical components because they reflect how well the service meets the needs of the clients and the goals set forth. Similarly, the availability of services ensures that clients can access what they need when they need it, which can significantly affect outcomes and satisfaction levels. While cost-effectiveness is an important consideration in the broader context of providing services, quality assurance primarily focuses on ensuring that the services themselves meet established standards and deliver desired results. Therefore, while cost-effectiveness may be a factor in delivering quality services, it doesn't directly pertain to the assurance of quality in the service itself as much as the other factors do.